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Return & Refund Policy

Returns

  We are proud to offer a "No Questions Asked Return Policy".  

  Our policy lasts 30 days from receipt of your purchase (as determined by the delivery date from the shipper's tracking link information). If more 30 days have passed since that date, unfortunately we can’t offer you a refund or exchange.

  At our sole discretion, we will request the customer to return the merchandise in question to receive a refund or exchange. 

  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of Goods cannot be returned. The following items are non-returnable and non-refundable items:

- Any Perishable Goods (such as food, flowers, and liquids)
- Newspapers and Magazines
- Intimate Apparel or Sanitary Goods
- Hazardous Materials, flammable liquids or gases
- Gift cards
- Downloadable Software products
- Health and Personal Care items

If you have any questions, please contact us via our Live Chat or at:

Pop Ups Direct
10908 Courthouse Road, Suite 102-309
Fredericksburg, VA  22408 

  To complete your return, we require a receipt or proof of purchase.

  Please do not send your purchase back to the manufacturer.

  There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
  If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
  Next contact your bank. There is often some processing time before a refund is posted.
  If you’ve done all of this and you still have not received your refund yet, please contact us via our Live Chat.

Sale items (if applicable)
  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@PopUpsDirect.com and send your item to:

Pop Ups Direct
10908 Courthouse Road Suite 102-309 
Fredericksburg, Virginia  22408

Gifts
  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
  To return your product, you should mail your product to:

Pop Ups Direct
10908 Courthouse Road Suite 102-309
Fredericksburg, Virginia  22408

  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


This page was last updated on October 21, 2018.
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